Shipping Policy
Order Processing
- Orders are typically processed within 7-14 business days upon receipt of your order confirmation email. You will receive a notification once your order has been shipped.
- Please note that during peak seasons or sales events, processing times may be extended. Thank you for your patience and understanding
Shipping Time
- Standard shipping usually arrives within 7-14 business days. Delivery times may vary depending on your location and unforeseen circumstances.
Shipping Destinations
- We ship domestically within the United States and internationally. Please be aware that certain products may have shipping restrictions to specific destinations due to local regulations or carrier limitations."
Shipment Confirmation and Order Tracking
- After your order ships, you'll receive a confirmation email including tracking details. Use the link provided to track your order
Damages and Issues
- If your order arrives damaged or you receive the wrong item, please contact us promptly at Serenetta.proton.me. Include your order number, details of the issue, and relevant photos. We'll work with you to resolve it quickly.
- Please inspect your order upon delivery and reach out to us within 7 days to report any concerns.
Lost or Stolen Packages
- We cannot accept responsibility for lost or stolen packages that have been confirmed as delivered to the address provided for an order. Upon inquiry, we will confirm delivery details including the address, date, tracking information, and shipping carrier for the customer's investigation